At Excella Automotive, we understand the importance of quality assurance and customer satisfaction. Our commitment to providing top-notch electrical items is reflected in our warranty policy. Please review the following guidelines for information on warranty coverage for new electrical items, which are provided directly by the manufacturer:

1. Duration of Warranty:

• The standard duration of the warranty for new electrical items is 1 year unless otherwise specified by the manufacturer. Please refer to the product documentation or contact our customer service for specific warranty duration information.

2. Warranty Coverage:

• The warranty covers defects in materials and workmanship under normal use and service.
• It is important to note that the warranty does not cover damage caused by misuse, abuse, accidents, neglect, improper installation, or unauthorized modifications.

3. Warranty Claim Procedure:

• In the event of a potential warranty claim, customers should contact our customer service team or the manufacturer directly.
• Proof of purchase, including the date and location of purchase, is required to process a warranty claim.
• Customers may be asked to provide additional information or documentation to support the claim.

4. Manufacturer's Discretion:

• The manufacturer reserves the right to determine whether a product defect is covered by the warranty.
• If a defect is confirmed, the manufacturer will decide whether to repair or replace the product, or issue a refund, at their discretion.

5. Exclusions from Warranty Coverage:

• The warranty does not cover consumable items or parts with limited lifespan, such as batteries.
• Damage caused by external factors, such as power surges, natural disasters, water damage or accidents, is not covered.
• While VIN-encoded parts have full warranty coverage, the refund/exchange for these parts is subject to limitations.

6. Limitation of Liability:

• The liability of Excella Automotive and the manufacturer under the warranty is limited to the repair, replacement, or refund of the purchased product at their discretion.
• Neither Excella Automotive nor the manufacturer shall be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product.

7. Limitation of Liability:

• The liability of Excella Automotive and the manufacturer under the warranty is limited to the repair, replacement, or refund of the purchased product at their discretion.
• Neither Excella Automotive nor the manufacturer shall be liable for any incidental, consequential, or indirect damages arising from the use or inability to use the product.

8. Shipping and Labor Responsibility:

• Customers are responsible for the shipping of the item to the manufacturer for warranty service.
• Customers are also responsible for any associated customs fees, taxes, or duties related to shipping the item for warranty service.
• Labor costs associated with the replacement or repair of the item, including installation and removal, are the responsibility of the customer.

9. Transferability:

• The warranty is generally non-transferable and applies only to the original purchaser.

10. Customer Responsibilities:

• Customers are responsible for ensuring proper installation, maintenance, and use of the electrical items in accordance with the manufacturer's guidelines.
• Failure to follow the recommended usage and care instructions may void the warranty.

11. Contact Information:

• For any questions or concerns regarding the warranty policy or to initiate a warranty claim, please contact our customer service team at 647 895 0199 or ExcellaAutomotiveToronto@gmail.com