At Excella Automotive, we strive to provide a seamless and efficient shipping experience for our valued customers. Please review our shipping policy for important information regarding processing times, shipping fees, and additional considerations.

1. Processing Time:

• Most items are typically processed and shipped within 1-2 business days from the date of order placement.
• Special order items, which require additional processing or customization, may take over 4 weeks to be shipped. We appreciate your patience and understanding for these unique orders.

2. Shipping Fees:

• Shipping fees are the full responsibility of the customer, including instances of warranty claims, refunds, or returns.
• The shipping fee will be calculated based on the selected shipping method and the destination address during the checkout process.

3. Special Order Items:

• For special order items with extended processing times, customers will be notified of the estimated shipping date upon order confirmation.
• We appreciate your understanding that the unique nature of special order items may result in longer shipping times.

4. Duties and Additional Taxes:

• Excella Automotive is not responsible for any duties, taxes, or additional fees imposed by delivery services, customs, or other relevant authorities.
• Customers are advised to check with local customs or tax authorities to understand any potential additional costs associated with the delivery of their order.

5. Shipping Availability:

• Shipping is available to Canada and the US, including all regions and territories available to USPS, UPS, DHL, and Canada Post.

6. Shipping Limitations:

• Please note that shipping is not available for large items such as bumpers, doors, hoods, and other body panels. Customers are advised to contact Excella Automotive for alternative shipping arrangements for these items.

7. Tracking Information:

• All items, whether new or used, are shipped with tracking. Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.

8. Shipping Address:

• Customers are responsible for providing accurate and complete shipping addresses during the order process. Excella Automotive is not liable for any delays or misdeliveries resulting from incorrect address information.

9. Shipping Partners:

• Excella Automotive partners with reputable shipping carriers, including USPS, UPS, DHL, and Canada Post, to ensure the timely and secure delivery of your orders. However, please note that delivery times may vary based on factors beyond our control, such as weather conditions or unforeseen disruptions.

10. Contact Information:

• For any questions or concerns regarding your shipment or our shipping policy, please contact our customer service team at 647 895 0199 or ExcellaAutomotiveToronto@gmail.com

By placing an order with Excella Automotive, you acknowledge and agree to the terms outlined in this shipping policy. Thank you for choosing Excella Automotive for your automotive needs.